Describe the problem.Provide the exact address or vehicle location and say whether the request involves a home, vehicle, or business.
Share useful details.For a vehicle, provide the year, make, model, and key type when known. For a building, describe the door and lock hardware if possible.
Confirm current availability.Availability is checked for the specific location and requested work.
Verify authorization.Be prepared to show identification and evidence that you are authorized to access the property or vehicle.
Review the assessment.The technician evaluates the actual lock, key, door, or vehicle and explains the feasible scope.
Approve the work.You review and approve the applicable on-site scope and price before work begins.